Furniture That Feels Like Home

Alon Products ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Alon Products
Suite 5, 39-41 Chase Side, London, England, N14 5BP
Email: pereza@alproducts.pro

We are the data controller for personal information collected through this website.

2. Information We Collect

We may collect the following personal data:

• Name and email address (when submitted via the contact form)
• The content of messages you send us
• Order information if you place a purchase with us
• Delivery address for fulfilment of orders

We do not use automated tracking technologies such as cookies beyond those essential for the website to function, and we do not use third-party analytics or advertising trackers on this website.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries submitted via the contact form
• Process and fulfil orders you place with us
• Communicate about your order, including delivery and returns
• Comply with our legal obligations

We will not use your data for direct marketing without your explicit consent, and we will not sell or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent – when you submit the contact form and tick the consent checkbox
• Contract – when processing is necessary to fulfil an order you have placed
• Legal obligation – where we are required by law to retain records

5. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law. Enquiry data is retained for up to 12 months unless a commercial relationship arises, in which case financial records may be retained for up to 7 years in accordance with UK tax legislation.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Data portability (where technically feasible)
• Withdraw consent at any time

To exercise any of these rights, please contact us at pereza@alproducts.pro. We will respond within one calendar month.

7. Complaints

If you believe we have handled your personal data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after updates constitutes acceptance of the revised policy.

These Terms and Conditions govern your use of the website located at alproducts.pro and any purchases you make from Alon Products. Please read them carefully before placing an order.

1. About Us

Alon Products is a furniture retailer based in England, UK. Our registered office is at Suite 5, 39-41 Chase Side, London, England, N14 5BP. Contact: pereza@alproducts.pro

2. Acceptance of Terms

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

3. Product Information

We make every effort to ensure product descriptions and images are accurate. However, slight variations in colour, finish, or dimensions may occur. Product availability is subject to change. Prices are shown inclusive of VAT where applicable and are subject to change without prior notice.

4. Orders and Contract

Placing an order constitutes an offer to purchase. A contract is formed when we confirm acceptance of your order in writing (by email). We reserve the right to decline any order, for example where a product is out of stock or where a pricing error has occurred.

5. Payment

Full payment is required at the time of ordering unless otherwise agreed in writing. We accept payment by the methods stated at checkout. All transactions are processed securely.

6. Delivery

We deliver to addresses in England and the wider UK. Delivery timescales are estimated and not guaranteed. We will communicate expected delivery windows at the time of ordering. Risk in goods passes to you upon delivery.

7. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK law. If goods are faulty or not as described, you may be entitled to a repair, replacement, or refund.

8. Limitation of Liability

To the maximum extent permitted by law, Alon Products is not liable for any indirect, consequential, or incidental losses arising from the use of our website or products. Our total liability shall not exceed the value of the goods purchased.

9. Intellectual Property

All content on this website, including text, images, and design, is the property of Alon Products or its licensors and may not be reproduced without written permission.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms at any time. The date shown above reflects the most recent revision. Continued use of the website after changes constitutes acceptance.

We want you to be satisfied with your purchase. This policy sets out your rights and our obligations in relation to returns and refunds, in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel (Distance Selling)

If you purchase from us online or by telephone, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving a reason. This is your legal right under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us in writing (by email to pereza@alproducts.pro) before the 14-day cancellation period has expired.

2. Returning Goods

Following cancellation, you must return the goods to us within 14 days. Goods must be returned in their original condition, reasonably unused, and suitably packaged for transit. You are responsible for the cost of return delivery unless the goods are faulty or not as described.

For large or heavy furniture items, please contact us to arrange a suitable return method before sending anything back.

3. Refunds

Once we have received and inspected the returned goods, we will process your refund within 14 days. Refunds are issued to the original payment method. We may make a deduction for any diminishment in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

4. Faulty or Damaged Goods

If goods arrive damaged or develop a fault within 30 days of delivery, you are entitled to a full refund, repair, or replacement at your choice. After 30 days and within the first 6 months, we have the right to attempt one repair or replacement before a refund may be offered.

Please contact us at pereza@alproducts.pro with a description and, where possible, photographs of the damage or fault.

5. Items Excluded from Return

The following cannot be returned under the right to cancel (but your statutory rights regarding faulty goods remain unaffected):

• Goods that have been made to measure or customised to your specification
• Goods that have been assembled and/or used and cannot be reasonably returned to resaleable condition

6. How to Contact Us

For any returns or refund enquiry, please contact us at:
pereza@alproducts.pro
We aim to respond within 2 business days.